You've probably committed your own email faux
pas by now, maybe a misunderstanding caused by your little nudge,
nudge ... wink, wink that was so obvious. Or you made
an equally clear tongue-in-cheek remark that somehow insulted
the recipient.
Maybe a brilliant bit of plain as
day sarcasm went uncomprehended by Important_Person@email.net,
who promptly unleashed his lawyer. Such email miscues force
us to retreat to the trusty telephone, or even precious face
time for damage control.
You could resort to emoticons (:
), but outside casual notes, these tag you as another y'knowhatI'msayin' semi-literate
refugee from MTV, lost without graphical aids. 'Same with LOL Laughing
Out Loud- style acronyms, the equivalent of TV audience APPLAUSE! signs,
except yours is flashing, NO LANGUAGE SKILLS!
We've spent the last several generations
perfecting the telephone, unlearning centuries of business-as-correspondence.
Email has us rudely rediscovering the lost art of correspondence
in much the same fashion one rediscovers a lost thumbtack
while visiting the bathroom in the dead of night. Email violently
revolutionized how we communicate. Now the revolution is devouring
its children, not by firing squad, but with digital drivel overflowing
our spam traps.
There's no tongue visibly plumping the
cheek, no snicker on the line signaling sarcasm. It's just you
and that blank space every writer's nightmarish opening
since we used rocks for paper. No quick camera cuts, pumped
music or fashion babes. You're just out there.
Now that nudge, nudge has
to be carefully scripted to make it work. You must belabor each
halfway-energetic expression in careful King's English lest
it somehow explode in misapprehension on arrival. Soon, whatever
effect you had in mind becomes too bothersome to produce. Result:
self-censored, sterile reading, about as engaging as
a pre- nuptial agreement.
Predictably, there's Email for Dummies, but
Amazon's blurb promises only to help us find out how to
set up popular email software . . . get tips on managing your
address book . . . master the art of sending and receiving attachments - Nothing
to make us good writers?!
Of course not. English 101 no
longer fits our schedules, and, further, begs the old question
about good writers being born rather than made. Still, we can
try to become less bad if not good. My cunning
plan:
First. Short. To be concise, of course,
but also save the work of rewriting one more word than necessary.
As maybe Shakespeare proclaimed: there is no good writing,
only good re-writing. Email is quick and convenient. Writing
is not. Never mind. The effort you spend getting it right the
fifth time will more than compensate for getting it wrong the
first.
Next, read outgoing email with an incoming
eye. Pressing that Send key is often a quick trip
to What I should have said . . . If there's the
slightest suspicion that you may be angry, tired, inebriated and
absent any truly pressing need put your missive
in the Drafts folder and chill overnight.
As for capitalization, punctuation, all
that stuff that made you hate English in school, do as Dr. Johnson
probably said, and let consistency be your hobgoblin. Unsure
if quotes go inside or outside commas? Flip a coin. There are
competing schools on such stuff. You can pull off
having started your own provided at least one person consistently
adheres. And that would be you.
Finally, even poppycock can pass for prose
with a little email etiquette: Use the signature utility
of your email program to make up a little heading with name,
phone number, URL, whatever, and put your copy underneath, like
stationery. Relatedly, if it's a reply, put your reply over
the original. Always include it for reference, but spare the
reader from having to scroll through his mess to get to yours.
On opening, don't erupt like Jehovah to
the Israelites. Give us an old-fashioned salutation: Dear
So-and-So: or Hi, So-and-So, Email should
be succinct, even pointed. Soften the effect by saluting the
recipient!
And acknowledging the sender. Yes, sign at
the bottom, particularly if your return address is mummyluvswoogins@aol.com
OK. No great improvement. At least I'm
fairly sure (I can't stop to re-read these things!) that I didn't
call you a Dummy. Just take the time to find and
re-write those miscues. Mind your email etiquette. Do it before
publishing to the world your well-kept secret: you're a sixth-grader
inexplicably appointed to some adult guy's job.
Text © Travis
Charbeneau
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